The Staff at Radio Racerz UK have over 10 years in the industry as one of the UK's supplier of Radio Control Cars and other RC Vehicles.
Mail Order
We offer a complete and comprehensive Mail Order Service via Parcel force and Royal mail
for both the UK and Overseas Export.
We aim to get your order to you as quickly and economically as possible.
Ordering
We aim to process all orders on the day we receive them (Mon - Fri.) A confirmation email from PayPal will be sent automatically to confirm your details and products ordered. All products are subject to availability and remain the property of Radio Racerz until payment has cleared in full. You will be contacted in the event of a query or if the product is not available using the contact details provided. If you make a mistake when placing your order, please contact us on 020 8508 5990 as soon as possible. Once you have received a confirmation email, this is when the contract is made.
Delivery
The delivery times we quote are for working days and will therefore exclude Saturday and Sunday and Public Holidays. We aim to deliver within the number of days indicated (subject to stock) but cannot give exact delivery times on the delivery day, this information is provided for guidance and cannot be guaranteed. Please inspect goods once they are received for damages/defects. In the unlikely event that goods are damaged, please contact us as soon as possible within 7 days.
SHOP and SHOWROOM
You can come and view many of the models we supply, already assembled and displayed, together with a vast range of spares and accessories, in our shop and showroom at Loughton, Essex. Please refer to the contact page for full address.
Our shop opening hours are Mon - Sat 10.00am - 5.30pm. Closed Sunday
Price Match Policy
At Radio racerz, we firmly believe in ensuring that our customers receive excellent service and the best deals. Our prices are constantly checked to remain competitive and our on-line free delivery offer is one of the best on the market.
If you find an identical product through a UK-based retailer, please contact us with regards to matching the price.
Have ready to hand the product and retailer’s details and contact us by telephone on 020 8508 5990, or alternatively message us with the details through this website. We can then respond to your query quickly and effectively.
Please be aware of the following information with regard to our Price Match Policy:
• The competitor must be a genuine UK retailer
• The competitor cannot be a private vendor or be an auction website
• The product must be identical i.e. new, of merchantable quality, of the same specification, not discontinued or on special offer, and with the same package e.g. whether shipping/handling is included
• The product must be in stock
• We reserve the right to decline to price match.